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Apropos Consulting offers a variety of support options for the products we sell. To view specific support contact information for a particular product, select the appropriate link below.
Centennial Support
Apropos Consulting offers first-level technical support for both Centennial Discovery and DeviceWall customers current on their support maintenance contracts. Our support hours are from 9 AM to 5 PM MST (except holidays). We offer several ways to contact us with your technical issues:
| Telephone: |
1.877.300.7990 |
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After dialing the toll-free number, press option 4 for Centennial support. In the event you are directed to leave a voice message, rest assured that our system will automatically notify a Centennial Support Technician via e-mail that you require assistance. |
| E-mail: |
centennial@aproposconsulting.com |
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If you choose to send us an e-mail message for support, please include information about any issue(s) you are having. Once your e-mail is received, our system will create a call ticket and immediately notify the appropriate Centennial Support Technician for response. |
| Self Service: |
Centennial Self Service Web Portal |
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This online Centennial Self Service Web Portal allows you to create and submit your own trouble tickets, as well as review the progress of current support incidents. To log in, use your primary e-mail address. Once you have submitted a ticket, it will be sent immediately to the appropriate Centennial Support Technician for response. |
GoldMine Support
Support options vary depending on the version of GoldMine you are using and whether or not you have a current support maintenance contract. Review each option below to determine which support option is right for you.
GoldMine Corporate Edition customers current on maintenance contracts: All Corporate Edition customers current on support minatenance can contact FrontRange Solutions directly for first-level support. Days and hours of operation for FrontRange Support is Monday through Friday: 6 AM to 6 PM MST (except holidays).
GoldMine Corporate or Standard Edition without current maintenance contracts: All Standard Edition or Corporate Edition customers without current support maintenance contracts can contact Apropos Consulting for technical support at our hourly consulting rate. Days and hours of operation for Apropos Consulting support is Monday through Friday: 9 AM to 5 PM MST (except Holidays). We offer several ways to contact us with your technical issues:
| Telephone: |
1.877.300.7990 |
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After dialing the toll-free number, press option 3 for GoldMine support. In the event you are directed to leave a voice message, rest assured that our system will automatically notify a GoldMine Support Technician via e-mail that you require assistance. |
| E-mail: |
goldmine@aproposconsulting.com |
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If you choose to send us an e-mail message for support, please include information about any issue(s) you are having. Once your e-mail is received, our system will create a call ticket and immediately notify the appropriate GoldMine Support Technician for response. |
| Self Service: |
GoldMine Self Service Web Portal |
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This online GoldMine Self Service Web Portal allows you to create and submit your own trouble tickets, as well as review the progress of current support incidents. To log in, use your primary e-mail address; leave the Password field blank. Once you have submitted a ticket, it will be sent immediately to the appropriate GoldMine Support Technician for response. |
HEAT Support
Days and hours of operation for FrontRange Support is Monday through Friday: 6 AM to 6 PM MST (except Holidays).
Cherwell Support
Customer and Technical Support by Cherwell Software is available 9AM to 5PM Monday–Friday MST.
PureShare Support
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