PureShare Call Center Performance Metrics

Monitor and report on corporate performance across the enterprise.

PureShare products help managers and executives transform their environments and better prepare for day-to-day challenges. PureShare’s web-based applications harness corporate data into powerful visual metrics that proactively monitor key performance indicators (KPIs), provide intuitive visual access to performance metrics through personalized web consoles, and help managers discover new ways to perceive their business.

PureShare products include the following:

• PureShare ActiveMetrics is an interactive, web-based console that provides contextual views of any aspect of organizational performance. The console enables executive dashboards that are easy to configure and customize, providing information in the context that the user requires. ActiveMetrics summarizes current performance metrics, flags areas of concern, and can be set to trigger actions and alerts based on thresholds. Users can dig into details by clicking on specific KPIs to make direct connections between actions and results.
  
  
• PureShare ReportRouter is a single web-based framework for enterprise reporting that simplifies the creation, generation, and distribution of reports across any platform. PureShare web reporting tools can draw from any data store or existing reporting platform, including PureShare ActiveMetrics KPIs. This allows users to quickly navigate the information they need and administer reporting tasks with browser-based controls.