iHEAT™

To ensure that your busy technicians are able to support customers wherever they are no matter what time of the day or night, provide them with remote access to core HEAT functionality through iHEAT. Technicians can log on to HEAT remotely using a Web browser, such as Internet Explorer, and a simple URL—no client installation—to view and manage issues. This solution is sure to reduce costs and increase efficiency because not only will your administration be handled in one location, but you will leverage existing infrastructure, rather than resorting to costly solutions like Citrix Meta-Frame^® or Metilla^®.

iHEAT provides the following key features and benefits:

• Ease in installation and implementation. Remote users can install the tool themselves through a URL and get up and running quickly, without the need for client installation.
  
  
• Zero-footprint, server-based computing. Utilize the power of a client/server application with the distribution capability of a Web application.
  
  
• Same look and feel as HEAT. No need to learn additional software.
  
  
• Access through Web Browser with no additional plug-ins. On-the-go technicians with access to a Web browser can access HEAT functionality anywhere with real-time data.
  
  
• Centralized computing. iHEAT, which runs and is accessible from a single server, provides centralized software management, maintenance, and upgrades, making administering the system not only manageable, but cost and time efficient.
  
  
• Secure data with full encryption. Data is kept secure and encrypted because it is protected on a server behind your corporate firewall.
  
  
• Purchase only the concurrent licenses you need. Eliminate fixed-node licensing by purchasing only the number of concurrent licenses you need.

If you have questions about iHEAT, contact an Apropos consultant.