Apropos (app-ruh-poe) adj. Appropriate; pertinent


	Webinars

	• HEAT Service & Support Webinar — December 4th, 2008 • HEAT Service & Support Webinar — December 16th, 2008

	Other Meetings & Events

	• Apropos Events

	Related Links

	HEAT HEAT Overview HEAT Services & Support HEAT Self Service iHEAT HEAT Plus Knowledge HEAT Asset Tracker HEAT Plus Remote Support Suite

Apropos Consulting
1235 S. Ogden Street
Denver, CO 80210

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HEAT^® Plus Remote Support Suite, LANDesk^® Powered

To further reduce support costs, increase first call resolution, and shorten average call times, consider using the HEAT Plus Remote Support Suite. This powerful, on-demand remote technology provides your support center with the ability to remotely support the users on your network without having to install and maintain client software.

HEAT Plus Remote Support Suite provides the following key features and benefits:

Avoid costly installation and maintenance of software on the client. Provide instant, on-demand support to your users without having to deploy or maintain software on the client because you no longer need to download and install on remote PCs.
No subscription required. The powerful HEAT Plus Remote tool set is licensed and does not require a subscription; it is licensed which will provide you maximum benefit while promoting controlled support costs.
Support remote PCs anytime and anywhere using secure Internet sessions. HEAT Plus Remote ensures that your remote support activities are supported through the use of firewall-friendly, secure SSL-encrypted sessions, thereby enabling anytime, anywhere support over the Internet.
Utilize robust incident resolution tools. To be most efficient at problem solving while supporting your users, utilize the incident resolution tools that come with HEAT Plus Remote. Communicate remotely with users via remote control, gain access to real-time system information, and perform chat, file transfer, and remote execute and reboot functions.
Fast installation and integration into existing infrastructure. A simple installation of HEAT Plus Remote on a server and then configuration with your current infrastructure is all you need to get started. Software is then loaded on the client “on demand,” and upon an issue being resolved, the software is automatically removed from the client.
Integration with HEAT. Fully integrated with HEAT Service and Support to provide a single point of help desk administration and resolution. Real-time system information is extracted from the controlled computer and stored in the call log; the call journal is automatically updated as the call is completed.