Cherwell Service Desk™

Cherwell Service Desk is a complete service desk and call center solution. Although priced for the small- to mid-sized business, Cherwell Service Desk offers enterprise-level functions and features, but without the enterprise-level cost of implementation. Cherwell Service Desk is easily tailored to meet your needs, whether as an internal help desk or an external customer service desk or call center.

Cherwell Service Desk includes all the core functionality you'll need to effectively and efficiently run your business-there's no need for added modules. And, Cherwell Service Desk is scalable-it can be as simple or as sophisticated as your business needs require.

Next Generation Technology

Cherwell Service Desk was built from the ground up using Microsoft® .NET technology. This allows for a state-of-the-art application that can take advantage of the most recent Windows® features and the latest technology. Cherwell Service Desk uses Microsoft SQL Server for back-end storage. This provides advanced functionality to the product and also makes your data available to the host of available SQL Server tools.

Cherwell Service Desk is an XML-based, three-tier application that provides all of the advantages of a rich-client, with a fast, powerful, yet easy-to-use interface. But, Cherwell Service Desk communicates over the web using SOAP (Simple Object Access Protocol) and other technologies that allow for easy access from anywhere, providing the best of both worlds.

Industry Best Practices

Cherwell Service Desk was designed with the industry's best practices in mind. ITIL, the IT Infrastructure Library, is the most widely acknowledged standard for the IT industry, covering areas such as Incident, Configuration, Problem, Change and Release Management. Cherwell Service Desk allows you to simplify and automate ITIL standards and even includes ITIL-specific help and guidance. But whether it is ITIL or any other industry best practice, such as KCS (Knowledge-Centered Support), we understand that not all service desks are the same. You know your business best, and can choose to implement industry standards according to your level of need - or not at all. Regardless of how much you choose to embrace the industry standards, with Cherwell Service Desk and its extraordinary customization capabilities, you easily can implement your company's best practices.

For more information about how Cherwell Service Desk can work in your organization, contact an Apropos consultant.