Cherwell Service Desk™ Overview
Cherwell Service Desk is a complete service desk solution, with all the functionality you'll need to manage your internal help desk or external service center. Designed by industry experts with decades of service desk and CRM industry experience, our product offers enterprise-level features without the enterprise-level cost or complexity. Built on 3-tier architecture from the ground up using Microsoft's .NET technology and industry best practices (e.g. ITIL and KCS), Cherwell Service Desk's level of customization is extraordinary. For example, our remarkable Cherwell Administrative Tool™ has been used to build additional seamlessly integrated modules, including Sales Force Automation.
Simply put, Cherwell Service Desk is a unique combination of simplicity, power, unlimited customization, and affordability. Please give us the opportunity to prove it. Our many features include the following:
- Incident/Call Management
- Asset Management
- Configuration Management
- Problem Management
- Change Management
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- Knowledge Management
- Service Level Management
- Bug/Defect Tracking
- Web Self-Service
- And Much More
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Cherwell Service Desk enables small to mid-sized companies (or departments or divisions of large Fortune 500 companies), at one or several geographic locations, to effectively manage and serve their most valuable resources-employees, customers, assets and information technology-in the most cost-effective manner by:
- Reducing call time
- Improving customer service and satisfaction
- Increasing customer self-help
- Managing SLA's
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- Eliminating redundancies and
automating routine tasks
- Implementing best practices
- Moving from reactive to proactive
- And Much More
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For more information about how Cherwell Service Desk can work in your organization, contact an Apropos consultant.
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